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Policies

Payment

  • Credit card payment or payment through paypal is accepted.
  • Any duty owed for international orders is the responsibility of the buyer.
  • Order cancellations are granted at my discretion only if your order has not yet shipped. Please inform me ASAP if you wish to cancel.

Shipping

  • We currently ship within the USA. We will happily ship to APO/DPO addresses at domestic rates. Orders accepted from all international locations, please contact me directly to obtain a quote for shipping to your location.
  • All items ship from our studio located in Portland, Oregon. A tracking number will be provided to you via email upon shipment.
  • Please make sure your address is correct at checkout. It is the buyer’s responsibility to enter their correct address.
  • Orders typically ship within 3 business days.
  • We ship orders weighing less than 1 lb. via USPS Standard Post with delivery confirmation. Delivery time is 2-5 business days based upon your location.
  • Orders that weigh more than 1 lb. are shipped via USPS Priority. Priority mail delivery time is 1-3 business days based upon location, includes tracking and insurance.
  • Please send me a message if you have questions regarding shipping and delivery time.  We work extremly hard to get your packages to you quickly and in time for your event. Shipping estimates made by me are my best and honest guess, not a promise or guarantee of on-time delivery, they are not an exception of the policies stated here.

Refunds and Exchanges

  • If you are not thrilled with your purchase please contact Twigs and Twirls upon receipt of your order. We want our customers to be happy! If there was an error made by our shop, we will happily cover a replacement to you.
  • Returns and exchanges on unused and unopened items within 30 days.  Please send an email to returns@twigsandtwirls.com to arrange a return. All returns subject to a 10% restocking fee.
  • Orders returned to Twigs and Twirls marked “refused, undeliverable, addressee unknown, etc” by postal service can be reshipped to you or returned.  We will require the buyer to re-pay the new shipping fees. Any items still being held 60 days after the original purchase will be discarded or donated. 

Additional FAQs

  • Yes, you can use our straws for drinking! They are pretty to look at, put on display, take pictures of but they still are 100% useable drinking straws.
  • All straws are 7 ¾ inches long and are durable, biodegradable and made with FDA approved food-safe ink.
  • Colors may differ slightly due to monitor settings and minor variations in each lot.
  • Trying decide on the just the right colors and patterns? Order a sample to make sure everything is just right for your event.
  • Balloons are high quality, helium weight. Made from biodegradable, pure and natural latex. Made in USA/CANADA.

Policies and prices subject to change.